Hatchett Design Remodel is honored to be invited into your home to create a new living space that mirrors your vision. We understand that your home is your biggest asset and most pride possession, therefore we stand behind our work. The job is only complete when you say it is.
Hatchett Offers 5 year workmanship warranty
- Grout, Interior/Exterior wood is considered maintenance and is covered for 12 months after installation
- Plumbing Fixtures and Light Fixtures has 24 month warranty after installation. After 2 years, homeowner to call manufacturer for warranty. Please note, manufacturers will not cover labor
- Click here to see complete warranty information
Fill out the warranty service request form below to get the ball rolling or mail-in your request.
Hatchett Design Remodel Warranty Department
11725 Jefferson Ave
Newport News, Va 23606
Please Take Note:
- Please include warranty concern, contract date, address, picture(s), and contract
- Please note workmanship warranty claim requests cannot be considered without your contract and pictures
- Include at least 1 photo of the alleged defect (without putting yourself at harm)
- A copy of your original Hatchett Design Remodel contract
*In case of emergency (i.e. water leaking) contact office directly at (757) 244-1777
What Is Not Covered
These warranties are granted by HDR to the Owner only and only materials purchased from and installed by HDR are covered by these warranties, except as otherwise provided for herein. All warranties terminate immediately upon the change of ownership or occupancy. All warranties assume normal and reasonable use of HDR products or components.
Minor color or textural variations from lot-to-lot of product are not product or installation defects. These warranties do not cover any other damage, workmanship, or material failure including, but not limited to, damage caused by occurrences beyond the control of HDR, such as settlement of the building, failure of the structure (including foundations and walls), use of incompatible accessories, removal, repair, or re-installation of any HDR products or components by other than HDR, workmanship and materials supplied by Owner’s trade contractors, normal weathering, corrosive effects of salt, air, and chemical pollutants, normal fading, deterioration of caulking compounds and paint, fire, flood, lightning, high winds (exceeding 40 mph), windblown objects, earthquake, hurricanes, ice dams, icicles and/or ice storms, atmospheric conditions or weather of catastrophic nature as defined by the U.S. National Weather Service, other acts of God, intentional acts, unreasonable use or failure to provide reasonable maintenance, or damages due to or arising from the identification, detection, abatement, encapsulation or removal of mold, asbestos, lead-based products, or other hazardous substances inside or outside of the structure being improved.
**Grout joints in areas where there is a plane change (wall meets floor, backsplash meet countertop) are typically filled with a grout caulk. The caulking allows for a bit of flexibility in those areas. Grout, sealant and caulking may shrink and/or crack over time due to the natural movement of materials, temperature and humidity changes. HDR will make repairs to those areas for a period of 1 2 months after the installation date. Repairs beyond that are considered a maintenance item and are not covered by the Warranty.**