A Solid Foundation To Build A Business – September 10th, 2009
Communication with clients can take many forms, from good planning to honest feedback.
Even though hatchet Home Improvement had always followed up with customers after a remodeling job, owner Don Hatchett wasn’t sure if he was getting honest feedback.
So eight months ago he hired an outside firm to check back with customers after a project is complete. The remodeling business is all about managing expectations, and Hatchett has learned that communication is the key to a business more associated with hammers and nails.
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